Refunds Policy

Refunds Policy
This is the Refunds Policy for Aly Greenway Workplace Training (herein after referred to as Aly Greenway). In the first instance please contact Aly Greenway to explain your situation. We will endeavour to be as flexible and helpful as we can. However learners need to be mindful that training dates are often set well in advance and if cancelled at short notice the time cannot be ‘reused’. Resources, materials and permissions need to gained well in advance of the training date and these incur costs.

When you book an Aly Greenway Workplace Training session you are entering into an agreement to pay the full costs shown for that training session on the date shown at the time of the booking. Please check the details and your availability before booking. No refunds will be given.

Covid-19
There may be occasions when we have to isolate as a result of Covid 19. We want to encourage all our learners not to attend any training if  they, or other members of their household  have symptoms of Covid-19.  In view of this we would offer a voucher to redeem against a similar training course at a later stage. A £10 booking and setting up fee will be charged if cancelled within 48 hours of the start of the course. If local or central government place restrictions that prevent travel to or attendance of the course then an alternative date will be rearranged at no extra cost.

Not able to attend?
Please let us know as soon as possible  if you are unable to attend by telephoning 07496046325 or e mailing enquiries@alygreenway.co.uk.  If you are able to find a *replacement learner/s for the date and time specified then no further payment would be required. *The replacement/s must be able to attend the entire session to be eligible for the qualification.

Cancelling 30 or more days in advance of the booked event
If the booking is cancelled 30 or more days in advance of the workshop date then 50% of the invoiced costs will be payable.

Cancelling 14 days or less from the booked event
If the booking is cancelled 14 days or less before the workshop date then the entire invoiced costs will be payable.

Cancellation or change to workshop date or location
If for any reason Aly Greenway is unable to deliver the workshop or training on the date or location  booked then you will be offered a mutually convenient and reasonable alternative. If a subsequent date or location cannot be arranged or is not convenient for you then the amount paid for that booking will be refunded in full.

Unable to host the booked event?
If you, are unable to host the workshop for whatever reason you must contact Aly Greenway as soon as you are able by e mailing enquiries@alygreenway.co.uk or telephoning 07496046325

Rearranging the workshop date
If you wish to change the booked workshop date giving 30 days advance notice and the subsequent booking is within 2 months of the original booking date, then, no extra charges will be payable. The original booking payment will be kept by Aly Greenway.

If less than 30 days notice of a change to the booked date is given and the subsequent booking is within 2 months of the original booking date, then a small charge of £50 will be payable to cover the expenses associated with preparing workshop materials.

If the workshop cannot be rearranged and booked within 2 months then the original costs on the invoice will be payable in full.

Cancellation or change to workshop date or location
If for any reason Aly Greenway is unable to provide the workshop on the date booked then you will be offered a mutually convenient alternative date. If a subsequent date cannot be arranged or is not convenient for you then the amount shown on the invoice would not be charged. Any monies that have been paid relating to that booking will be refunded in full.