Policies & Procedures

 ( Refund Policy – Click Here )

Privacy Policy
We process personal data relating to our learners as part of our training provision. We collect and keep this information on behalf of our Awarding bodies: Qualsafe, RSPH and Mental Health First Aid (England).  We keep learner contact information for the purpose of giving information and issuing documents relating to training, notify changes to the qualification, keep learners up to date and remind learners when the qualifications are up for renewal and what courses are locally available. Photographs are taken with your permission for the purpose of marketing.
The personal data we process may include, but may not be limited to, the following:

  • data relating to your identity (including name, data of birth, gender),
  • contact details (business and home address, telephone numbers, email addresses),

The collection of this information will benefit us by:

  • Complying with our Awarding Bodies by providing prescribed details of all learners attending the courses
  • Informing learners of the course details
  • Delivering course documentation
  • Informing learners when requalifications are due
  • Notifying learners of qualification updates and changes
  • Reminding Learners of important learning themes
  • Notifying of future, local courses

We will not share information about you with third parties without your consent unless the law allows or requires us to do so.

  • All the information collected on our Learner Register will be shared with our Awarding Bodies

Under the data protection legislation you have the right to:

  • object to processing of personal data that is likely to cause, or is causing, damage or distress,
  • prevent processing for the purpose of direct marketing,
  • object to decisions being taken by automated means,
  • in certain circumstances, have inaccurate personal data rectified, blocked, erased or destroyed,
  • claim compensation for damages caused by a breach of the data protection legislation.

If you would like to find out more about our data retention policy and how we use your personal data, or if you want to see a copy of the information about you that we hold, please contact Aly Greenway.

If you have a concern about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to the Information Commissioner’s Office at https://ico.org.uk/concerns/

Mrs A K Greenway MCIEH

Wychwood,
Chapel Lane,
Aslockton,
Notts.,
NG13 9AR

01949 850831
enquiries@alygreenway.co.uk

Appeals Proceedure

Who do I make the Appeal to?
If you do not think you have received the results you expected, contact Aly Greenway Workplace Training by
E mail: enquiries@alygreenway.co.uk or Telephone: 01949 850831 or Post:

Aly Greenway,
Aly Greenway Workplace Training
Wychwood, Chapel Lane,
Aslockton, Notts,
NG13 9AR

Aly Greenway Workplace Training will look into your appeal and recheck your exam Answer Information Sheet or Candidate Assessment Record if this is possible.  If Aly Greenway Workplace Training considers that an error has been made, then the Awarding Body, Qualsafe Awards (QA)) will be contacted on your behalf and the Awarding Body’s candidate Appeals Procedure will be followed.

The candidate will be required to pay an appeals fee to Qualsafe which must be sent with the appeal and necessary documentation.
If Aly Greenway Workplace Training does not consider an appeal is likely to be upheld, then you will be notified and other options will be discussed. (See ‘who can make an appeal?’)

Appeal Upheld
If the appeal is upheld then the Centre will be notified in around 20 days of the appeal being made and you will be contacted as soon as is possible after that time. The appeals fee will be reimbursed to the candidate in full.

Who can make an Appeal?
An appeal would only be made if you seriously believe an error has been made.  Aly Greenway Workplace Training will make an initial assessment on your behalf and will then discuss with you the likely outcomes.
Aly Greenway Workplace Training will lodge the appeal on the candidate’s behalf if there are reasonable grounds for an appeal. If not, then a candidate is entitled to make an appeal direct to the Awarding Body and Aly Greenway Workplace Training will furnish you with the relevant documentation relating to the appeal.

When will a decision be made?
The Examination Services Manager will acknowledge receipt of the appeal. Within 20 days, the Examination Services Manager will write to the Centre regarding the outcome.

What if I am still not satisfied?
If Aly Greenway Workplace Training and or the candidate are still not satisfied with the outcome then a second appeal may be submitted no later than 15 working days after receiving the outcome of the first appeal.

If an appeal is not upheld and the appellant is unhappy with the findings they can ask the QA Governing Body to review the appeals procedure, conduct and decision. The appellant should make their request in writing no more than 15 working days from the result of the appeal.  A £40.00 review fee must be included and is refundable if the appeal is upheld.  The Governing Body will consider the appeal. For appeal purposes, the group will be made up of three members of the Governing Body or other independent people appointed by QA if necessary. Members of the appeals group will be appointed for a specific appeal and will be completely independent of the organisation involved. Our Governing Body will complete their review within 15 working days of reviewing the query.  The Governing Body’s decision is final. If you’re not happy with the outcome of the appeal, you can contact Ofqual to make a complaint. (Ofqual public.enquiries@ofqual.gov.uk Telephone: 0300 303 3344 Monday to Friday, 9am to 5pm)


Complaints Proceedure

Aly Greenway Workplace Training prides itself on offering courses tailored to suit your needs.  It is always our intention to listen to your requests and provide the services you need.

Before the Session and Before Booking
If you have any very specific requirements to assist in your learning and comfort during a course please let us know in advance of confirming your booking and every effort will be made to facilitate your requirements.  Make a note of these on our booking form or speak to us direct beforehand.  This is your training and we want it to suit you.  If this cannot be done then this will be explained to you at the time and you will have an option to make different arrangements.

During the Session
If you do not feel satisfied with the service you have received/ are receiving please tell us as soon as possible and in most cases we will be able to resolve the issue.  If during a training course you have a specific need then ask at the time or speak to the tutor at break. If you feel uncomfortable airing your concerns directly then please write your concern on of the ‘Session Enquiry’ forms which are always available on the table or in your Learner Pack. Hand this in during a session break.
If the request is reasonable and relevant we will make every effort to resolve the issue.  If we cannot resolve the issue at the time this will be explained to you and alternative arrangements made for dealing with this in the future.  If the trainer does not think the request is relevant then this will also be explained to you.  The Trainer always carries a ‘Complaints Log’ where details of a complaint are recorded and the action taken is logged.  Both parties agree and sign the entry.  If, for genuine reasons, you do not receive the training on the subject you requested as per the Qualsafe Awards Syllabus then you will be offered an alternative course at a mutually convenient time or a refund.

After the session
If you still do not consider you have received the service you requested then contact Aly Greenway Workplace Training as soon as you are able in writing to the address below.  A written response will be sent to you within 21 days.

Aly Greenway
Wychwood
Chapel Lane
Aslockton
Nottinghamshire, NG13 9AR

Finally
If after this time you have not received a satisfactory outcome and the matter relates to subject delivery, trainer conduct or the course content then contact the Awarding body:

Qualsafe Awards, City View, 3 Wapping Road, Bradford BD3 0ED or Email: info@qualsafeawards.org or Telephone: 0845 644 3305.
Ideally a copy should be sent to Aly Greenway Workplace Training.

Equality and Diversity

Introduction
Aly Greenway Workplace Training is an equal opportunity business taking into account the diversity within our customers and learners.

We believe that everyone should be treated equally, regardless of their religion, beliefs, age, gender, race, disability or sexual orientation.

Commitment to Equality & Diversity
Aly Greenway Workplace Training is committed to Equality & Diversity.  Aly Greenway, Centre Director is responsible for the implementation and effective operation of this policy and copies can be obtained from Aly Greenway Freelance upon request.
This policy and the legislation it represents will be taken into account during the design and development of all our courses, manuals and literature.

Your Rights & Responsibilities
You can expect to be treated with respect, courtesy and consideration at all times by Aly Greenway.
You will not be discriminated against, or treated less favourably in any way on the grounds of your religion, beliefs, age, gender, race, disability, or sexual orientation. Prior to a course you will be given an opportunity to notify Aly Greenway of any specific requirements you may have.  These will be dealt with in confidence. Every effort will be made to accommodate your requirements and if these ever prove difficult you will be contacted and alternative arrangements discussed.
During any training session Aly Greenway will be mindful to ensure that the rights and requirements of all learners will be respectfully met.

Feedback and Complaints
Aly Greenway will deal with any complaints of discrimination quickly and in a constructive manner.
Any feedback or complaints that are received will be dealt with compassionately.  Aly Greenway appreciates that this can be a difficult subject to raise and individuals may feel uncomfortable or intimidated.  Session Enquiry forms are available at every course and concerns can be logged discreetly and if necessary without divulging any names. Aly Greenway is committed to ensuring that you feel able to come forward without fear.  A complaints procedure is detailed on the Aly greenway.co.uk website under ‘Your Trainer’ section.  A copy is freely available on every Aly Greenway course.

If you have any concerns, please contact:->

Aly Greenway MCIEH, Aly Greenway Workplace Training
Wychwood,
Chapel Lane,
Aslockton
Nottinghamshire
NG13 9AR
T: 01949 850831, M: 07496046325
enquiries@alygreenway.co.uk
W: www.alygreenway.co.uk

Conclusion
This policy runs through every function of our business.  We understand the importance of equality and diversity and will ensure that this policy is being implemented by all concerned.

Legislation
This policy takes into account the following existing legislation:-

• Human Rights Act 1988
• Civil Partnership Act 2004
• Gender Recognition Act 2004
• The Rehabilitation of Offenders Act 1974
• The Equality Act 2010
• The Asylum & Immigration Act 1996

Monitoring & Review
We will monitor all the feedback that we receive in relation to the issues affected by the Policy and will amend the policy as necessary.

The Policy will be updated with any amendments to existing legislation or new legislation.
In any event, this policy will be reviewed annually.

internal-quality-assurance-header

Aly Greenway, Workplace Training, is responsible for the implementation and effective operation of this policy and copies can be obtained by contacting us upon request.

This policy will be taken into account during the design and development of all our processes and procedures. This should be read in conjunction with any relevant code of practice, QA Centre Quality Assurance Guidance and the relevant QA Trainer Risk Rating Guidance documents.

Our Responsibilities

As an approved Qualsafe Awards Centre we will make sure:
All trainers, assessors and internal quality assurers (IQAs) are familiar with this policy and all related documents.
All internal quality assurance activity will be completed in accordance with all relevant Qualsafe Awards requirements.
Upon commencement of their employment, staff will be informed of the existence of this policy and the company’s expectations of them under its terms.  All trainers, assessors and IQAs should have a working knowledge of internal quality assurance and all relevant assessment procedures.
All qualification suites will be allocated a sufficient number of internal quality assurers.  All qualification suites will have sufficient internal quality assurance activity carried out, including desk based reviews, trainer observations and action plans. Standardised documentation, either provided by Qualsafe Awards or internally by our Centre, will be used for recording the internal quality assurance process and subsequent activity.
As a Centre, we will encourage and enable our staff to attend standardisation meetings.

Monitoring and review

We will monitor all the feedback we receive in relation to the issues affected by the Policy and will amend the policy as necessary.
The Policy will be updated with any amendments to new or existing legislation, regulatory information and industry standards.
In any event, this policy will be reviewed annually.

Aly Greenway Workplace Training (AGWT) will take all reasonable steps to prevent the occurrence of any malpractice or maladministration in the development, delivery and award of qualifications which it makes available or proposes to make available.

Definitions

Malpractice

Malpractice is any activity or practice which deliberately contravenes regulations and compromises the integrity of the assessment process or the validity of certificates.

Malpractice covers any deliberate actions, neglect, default or other practice that compromises, or could compromise the:

  • Assessment process
  • Integrity of a regulated qualification
  • Validity of a result or certificate
  • Reputation and credibility of AGWT, Qualsafe Awards or RSPH
  • Qualification or the wider qualification community

Malpractice may include a range of issues from the failure to maintain appropriate records or systems, to the deliberate falsification of records in order to claim certificates.

Maladministration

Maladministration is essentially any activity or practice which results in non-compliance with administrative regulations and requirements and includes the application of persistent mistakes or poor administration, in accordance with the awarding bodies’ expectations.

Anyone who identifies or becomes aware of suspected or actual cases of malpractice or maladministration at any time must immediately notify the awarding body (QA/RSPH) in writing/email and enclose any supporting evidence.  All notifications must include (if possible):

  • Centre’s name, address and number
  • Learner’s name
  • Centre personnel’s details (name, job role) if they are involved
  • Details of the course/qualification affected or nature of the service affected
  • Nature of the suspected or actual malpractice/maladministration and associated dates
  • Details and outcome of any initial investigation carried out by the AGWT or anybody else involved, including any mitigating circumstances

Malpractice and Maladministration Policy

If AGWT conducts an initial informal investigation prior to formally notifying the awarding body, then AGWT will make sure staff involved in the initial investigation are competent and have no personal interest in the outcome of the investigation. However, it is important to note that in all instances AGWT will immediately notify the awarding body if they suspect malpractice or maladministration as we have a responsibility to the regulatory authorities to make sure all investigations are carried out rigorously and effectively.

In all cases of suspected malpractice/maladministration we will protect the identity of the informant in accordance with our duty of confidentiality and any other legal duty.
RSPH may investigate any or all such cases under its own procedures. Should malpractice and/or maladministration be established RSPH may impose sanctions.

Please view our Refunds Policy here